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Privacy Policy

Effective Date: [07/08/2025]
Last Updated: [08/08/2025]

Reverynce (“we,” “our,” or “us”), a subsidiary of Renaissance Cleaning Co. LLC, values your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.Reverynce.com

, book a service, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

When you interact with Reverynce, we may collect:

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number, physical address.

  • Booking Details: Selected cleaning services, appointment dates/times, and service notes.

  • Payment Information: Billing address, payment card details (processed securely by third-party payment processors).

  • Account Information (if applicable): Login credentials for any customer account you create.

  • Messages & Inquiries: Information you provide through our contact forms, emails, or calls.

b. Information Collected Automatically

  • IP address, browser type, device type, operating system.

  • Pages visited, time spent on site, and referring URLs.

  • Cookies and similar technologies (see Section 4).

c. Information from Third Parties

We may receive updated address or payment information from payment processors or other service providers to keep our records accurate.

2. How We Use Your Information

We use the information collected to:

  • Schedule and manage cleaning service appointments.

  • Process and confirm bookings.

  • Communicate with you about appointments, updates, and promotions.

  • Improve our website, services, and customer experience.

  • Process payments and issue invoices/receipts.

  • Comply with legal obligations.

We will never sell your personal information.

3. Sharing Your Information

We only share your information when necessary to provide our services or when required by law:

  • Service Providers: Payment processors, website hosting, email marketing platforms, and booking software.

  • Legal Compliance: When required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third-party providers are contractually required to protect your information.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your booking details during your session.

  • Analyze site performance and usage patterns.

  • Improve marketing relevance.

You can disable cookies in your browser, but doing so may limit some website functions, including online booking.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Opt out of promotional emails.

  • Request a copy of your personal data.

  • Limit or object to certain types of data processing.

To make a request, contact us at privacy@reverynce.com

.

6. Booking Forms & Customer Data

When you book a service online:

  • The information you submit (name, contact details, service selections, and notes) is stored in our secure booking database.

  • We use this data to confirm your appointment, assign cleaning staff, and maintain service records.

  • This data is retained for as long as necessary to provide our services and comply with business record-keeping laws.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we discover such information has been collected without parental consent, we will delete it immediately.

8. Data Security

We use secure hosting, encryption where applicable, and restricted access to protect your data. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

9. Data Retention

We keep customer booking records and contact details for as long as you maintain a relationship with us, or as required by law (e.g., tax and accounting purposes). Marketing preferences can be updated or revoked at any time.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Reverynce
Subsidiary of Renaissance Cleaning Co. LLC
3105 S. Martin Luther King Jr. Blvd
Email: privacy@reverynce.com

Phone: 616.326.1489

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